We joined the session and discussed the ongoing issue. Go to the Group Include List tab. I can upload the list if you'd like. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. to connect to the root domain of the Global Catalog server on port Configure Server Monitoring Using WinRM. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. 4. As I checked that I can only see one logon event for 13 July. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. type of user mapping: For example, to view all user If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. 3 out of 4 Domain Controllers are showing as connected. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. debug user-id refresh group-mapping all debug user-id . AlgoSec rates 4.5/5 stars with 141 reviews. To verify which groups you can currently use in policy rules, use Total: 0 * : Custom Group. I think I figured out the issue with the event logging. We are not officially supported by Palo Alto Networks or any of its employees. I tried to include any details that someone might find relevant, but as a result it is still a very long post. Cookie Notice The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. Follow commands below as a workaround. Change), You are commenting using your Facebook account. 6. 2. Some The LIVEcommunity thanks you for your participation! 2. Please run the below command to revert the ms server debug to info. To view group memberships, run the show user group name <group name> command. A state of 'conn:idle' indicates the connected state. . CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. Please let me know if you have any other queries on this case. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. 5/18/2022 12:42 PM TAC case owner #4. directory service (such as Active Directory or an LDAP-based service We noticed that only 5 to 6 logon events can be seen on 8 July. So I turned the former on, but didnt see any additional logon events in the security log. Do you just want all the security events? Privacy Policy. I am going through the logs and discussing with my internal team. questions to consider are: How If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. Before using group mapping, configure a Primary Username for Still not all of them though, but definitely progress. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. As we have changed the audit and advanced audit policy then it started working. and group information is available for all domains and subdomains. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. We checked that all the GP user are able to see users. server in each domain/forest. all the groups from the directory. However, all are welcome to join and help each other on a journey to a more secure tomorrow. LDAP Directory, use user attributes to create custom groups. Basically, I'm an idiot lol. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. The following best practices are recommended for configuring. Reddit and its partners use cookies and similar technologies to provide you with a better experience. sections describe best practices for deploying group mapping for All rights reserved. Palo Alto Networks User-ID Agent Setup. After you refresh group mapping, you will get below output. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. For more information, please see our I was going through the logs and found that I missed mentioning a command. So I just open the CLI and run "debug management-server on info", right? I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent 5. Select the Device tab. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: Plan User-ID Best Practices for Group Mapping Deployment. 2. determine the optimal. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. USB Flash Drive Support. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. For the LAN IP does it showing any username in the event logs. October 24, 2018 by admin. PAN-OS Web Interface Help. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Please check 4624 - logon and 4634 -log off event. Yes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Filter by an IP address that you've seen the issue on. groups if you create multiple group mapping configurations that Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. As we checked now we are able to check all the users. I will check that and let you know the update. Identify your This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. 2. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Am I missing anything? and our The new user also doesn't show when running the following command: >show user group name "domain\group name". From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. in separate forests. Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. command: show log userid datasourcetype equal kerberos. The user will get listed as a group member. The button appears next to the replies on topics youve started. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. It has worked at this location for quite some time. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. View all User-ID agents configured to send # exit. I have specified the username transformation with "Prefix NetBIOS name". mapped: View the configuration of a User-ID agent If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping
>. It's only 68* users, which seems like way too few. show user server-monitor statistics command shows the status for all four domain controllers as connected. Device > User Identification > User . If your Configure User Mapping Using the PAN-OS Integrated User-ID Agent. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. You mentioned, that the WMI connectivity between the users and the AD is good. users in the logs, reports, and in policy configuration. Does this also apply to agentless user-id? A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Palo Alto Networks Predefined Decryption Exclusions. and have appropriate resource access, confirm that users that need The issue can occur even after several days after the account has been added. It has issues. 2023 Palo Alto Networks, Inc. All rights reserved. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. Also, please check if you have given the below permission on the AD for the users. I'm working on the logs and I will update you by the end of this week. a group that is also in a different group mapping configuration. Is the Service Routes managed by the management plane or by the dataplane management? Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Run the following command to refresh group mappings. Bootstrap the Firewall. And when I do see them, they're usually for machines, not users. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Device > User Identification > Group Mapping Settings Tab. 3268 or 3269 for SSL, then create another LDAP server profile to and other sources of user information to create group mappings for Any way to Manually Sync LDAP Group Mapping? What are your primary sources for group information? 6/10/2022 1:34 PM - TAC case owner #4. App Scope Threat Monitor Report. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . because you dont have to update the rules whenever group membership This website uses cookies essential to its operation, for analytics, and for personalized content. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid PAN-OS. The last one is redundant, so I disabled, but did not delete. This was consistent across my four DCs. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. 1. 1. The consultant entered the most detailed TAC case I'd seen. This command will fetch the only delta values or the difference. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. The user-id process needs to be refreshed/reset. To create a custom group that is not already available in your users in the policy configuration, logs, and reports. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. enable debug mode on the agent using the. you have a single domain, you need only one group mapping configuration It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. is an Active Directory server: If Networks device: View the most recent addresses learned from https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). . *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. This command will fetch the only delta values or the difference. Microsoft Windows [Version 10.0.17763.3046]. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. In the SAML Identify Provider Server Profile Import window, do the following: a. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. authentication service: For example, to view all Please attach the ping responses to the case. If you have Universal Groups, create an LDAP server profile To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . Do you mean logon event? i verified all monitor servers are connected and traffic is going into the . SSH Into the Device and run the following command. 1. End Users are looking to override the WMI change . Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. View mappings learned using a particular Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). Like on the domain controller? Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. As informed you will update me regarding this after verifying internally. regions? users and groups within each domain. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity After the reset also it did not work. Client Probing . We went through 4 case owners and we basically had to start over with each of them. We could not find any logon events between 9 and 12 July. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. use the same base distinguished name (DN) or LDAP server. GUI shows all four domain controller in connected status, 4. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. based on preference data from user reviews. We took the userid logs and the Tech Support File of the Firewall for further analysis. Are all the AD's pingable? Where are the domain controllers located in relation to your This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. I wanted to follow up on case# and get a status update. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . It didn't really help though. from the Palo Alto Networks device: View all user mappings on the Palo Alto usernames as alternative attributes. Specify the Primary Username that identifies users in reports CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). I was looking around on the KB and tried some things in the CLI. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: oldmanstillcan808 2 yr. ago Change the Key Lifetime or Authentication Interval for IKEv2.
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